Service Alert - Access to accounts, notices and payment services will be unavailable due to planned maintenance this Thursday (6/4) between 8 pm - 12 am PDT.
We've made some changes in response to the coronavirus outbreak:
Effective June 1, 2020, our call center remains open Monday through Friday 8:30 a.m. to 5 p.m. Our walk-in centers are closed for the time being.
You can make a payment on your FasTrak account, license plate account, invoice or violation notice using our automated phone service at 877-BAY-TOLL or on our website. We will update our website if anything changes.
Tolling on Bay Area Express Lanes to Resume June 1
The region's three Express Lane operators - the Alameda County Transportation Commission, the Santa Clara Valley Transportation Authority and the Metropolitan Transportation Commission - will resume weekday tolling on Monday, June 1.
Metro ExpressLanes Clean Air Vehicles Rules Changing Mar. 1
Metro ExpressLanes, which operates the I-10 and I-110 Metro ExpressLanes, is updating its Clean Air Vehicle (CAV) policy. Bay Area FasTrak customers will have to register their toll tag/license plate at the LA Metro portal to receive the CAV discount. Learn more.
Get Updates on Richmond-San Rafael Bridge Work
Caltrans and the Bay Area Toll Authority are issuing regular updates on the work underway to replace 31 joints on the westbound upper deck of the Richmond-San Rafael Bridge. Learn more
Change in Bay Bridge Toll Lane Hours and Rules
Beginning Monday, February 11, 2019, BART service will change to start at 5 a.m. (from the current 4 a.m. start) to accommodate the Transbay tube seismic retrofit project. Transit agencies will provide alternative express and Transbay bus service on weekdays from 4 a.m. to 5 a.m. This service change is expected to last about 3-1/2 years. Learn more.
What to Carry in Your Roadside Emergency Kit
What's in your car? Learn what the California Highway Patrol recommends you put in a basic roadside emergency kit. You'll find a second list of "nice to haves" too. See the kit lists
Changes in Customer Service Hours
Effective June 1, 2020, our call center remains open Monday through Friday 8:30 a.m. to 5 p.m. Walk-in centers are closed.
Changes in the SR-237 Express Lanes
The SR-237 Express Lane extension to Mathilda Avenue is open. New express lane rules are in effect.
Click here to learn about the changes.
Customer Service Snapshot: April 2019
Bay Area FasTrak values customer feedback and would like to make this information transparent to the public. The scores above reflect how customers who contacted us for customer service have rated us over the last month.
New Instructional Videos
Check out our new instructional videos! Learn how auto-replenishments help you, hear ways that FasTrak saves you time and money, and get some tips for managing your account.
Bay Area Traveler Information
511 is your one-stop phone and web source for up-to-the-minute Bay Area traffic, rideshare, bicycling, parking, and transit information. Call 511 or visit
Keep moving with FasTrak
FASTRAK® RESPONSE TO COVID-19
HOW TO PAY YOUR TOLL Cash is not being collected at Bay Area bridges as of 3/21/20. This is to protect toll-paying customers and toll collectors from the risk of exposure to the coronavirus during the current public health emergency. You can use FasTrak to pay your toll. If you do not have FasTrak, you will receive a bill in the mail for just the amount of your toll. It is called a violation, but there are no penalties - just pay the toll by mail with a check or online from the home page of bayareafastrak.org. Click on "Look Up Violation or Invoice". If you have FasTrak, this change does not apply to you.
VIOLATIONS PRIOR TO MARCH 21 Violations received prior to March 21 will not incur additional late fees due to COVID-19. FasTrak is temporarily delaying additional violation penalties and delaying sending unpaid notices to DMV hold or collections. Both of these will go back into effect at a later date, so you may wish to pay your violation before additional penalties are reinstated. Golden Gate Bridge travelers will continue to receive penalties. Use self-service features on bayareafastrak.org and using our automated phone service at 877-BAY-TOLL. See more information here.