We've made some changes in response to the coronavirus outbreak:
Our call center remains open Monday through Friday 8:30 a.m. to 5:30 p.m. We are temporarily closing our call center on Saturdays starting March 21 until further notice. Our walk-in centers are also closed for the time being.
You can make a payment on your FasTrak account, license plate account, invoice or violation notice using our automated phone service at 877-BAY-TOLL or on our website. We will update our website if anything changes.
Cash Collection Suspended, Toll Bills Sent by Mail
Caltrans and the Bay Area Toll Authority (BATA) has suspended cash toll collection at the region's seven state-owned toll bridges to minimize toll collectors' and toll-paying customers' risk of exposure to COVID-19 during the current public health emergency. Learn more.
Metro ExpressLanes Clean Air Vehicles Rules Changing Mar. 1
Metro ExpressLanes, which operates the I-10 and I-110 Metro ExpressLanes, is updating its Clean Air Vehicle (CAV) policy. Bay Area FasTrak customers will have to register their toll tag/license plate at the LA Metro portal to receive the CAV discount. Learn more.
Get Updates on Richmond-San Rafael Bridge Work
Caltrans and the Bay Area Toll Authority are issuing regular updates on the work underway to replace 31 joints on the westbound upper deck of the Richmond-San Rafael Bridge. Learn more
Change in Bay Bridge Toll Lane Hours and Rules
Beginning Monday, February 11, 2019, BART service will change to start at 5 a.m. (from the current 4 a.m. start) to accommodate the Transbay tube seismic retrofit project. Transit agencies will provide alternative express and Transbay bus service on weekdays from 4 a.m. to 5 a.m. This service change is expected to last about 3-1/2 years. Learn more.
What to Carry in Your Roadside Emergency Kit
What's in your car? Learn what the California Highway Patrol recommends you put in a basic roadside emergency kit. You'll find a second list of "nice to haves" too. See the kit lists
Changes in the SR-237 Express Lanes
The SR-237 Express Lane extension to Mathilda Avenue is open. New express lane rules are in effect.
Click here to learn about the changes.
First-time violation? We'll waive the penalty!
If you recently received a violation on any FasTrak facility, including the newly extended SR-237 Express Lanes, you can open a FasTrak account, and we'll waive the $25 penalty fee. Learn more about how to take advantage of this offer here.
Customer Service Snapshot: April 2019
Bay Area FasTrak values customer feedback and would like to make this information transparent to the public. The scores above reflect how customers who contacted us for customer service have rated us over the last month.
New Instructional Videos
Check out our new instructional videos! Learn how auto-replenishments help you, hear ways that FasTrak saves you time and money, and get some tips for managing your account.
Bay Area Traveler Information
511 is your one-stop phone and web source for up-to-the-minute Bay Area traffic, rideshare, bicycling, parking, and transit information. Call 511 or visit
Keep moving with FasTrak
FASTRAK® RESPONSE TO COVID-19
HOW TO PAY YOUR TOLL
Cash is not being collected at Bay Area bridges as of 3/21/20. This is to protect toll-paying customers and toll collectors from the risk of exposure to the coronavirus during the current public health emergency. You can use FasTrak to pay your toll. If you do not have FasTrak, you will receive a bill in the mail for just the amount of your toll. It is called a violation, but there are no penalties – just pay the toll from the home page of bayareafastrak. Click on Look Up Violation or Invoice.
ALREADY HAVE A VIOLATION?
If you already have a violation, FasTrak is temporarily delaying additional violation penalties and delaying sending unpaid notices to DMV hold or collections. Both of these will go back into effect at a later date. Golden Gate Bridge travelers will continue to receive penalties. Use self-service features on bayareafastrak.org and using our automated phone service at 877-BAY-TOLL. See more information here.