GENERAL INFORMATION
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FAQ Search Results
- Low-Income Covid Waiver?
- What is FasTrak?
- FasTrak and COVID-19
- What is a toll tag (or transponder?) and how does it work?
- What are the advantages of using FasTrak?
- Where can FasTrak toll tags be used?
- How do I get started with a FasTrak account?
- Is there a charge to open a FasTrak account?
- Can I use FasTrak with my motorcycle?
- How can I contact FasTrak Customer Service?
- What forms of payment does FasTrak accept?
- Can I receive a discount as a Veteran?
- What is California AB 2949 - toll exemption for Veterans?
- What are the toll rates on the bridges?
- In which lanes can I use my FasTrak toll tag?
- What happens when I drive through a toll plaza?
- I drive an oversized commercial truck. Are there specific lanes I must use even if I have a valid FasTrak toll tag?
- How fast can I travel through the FasTrak lane on the toll bridges?
- If I am in an eligible carpool vehicle and travel through a carpool lane with my toll tag, will I be charged on my FasTrak account?
- On the Golden Gate Bridge, the direction of traffic changes in some of the lanes. Will the FasTrak system charge me tolls in error when I am travelling northbound in the reversible lanes?
- What is the multibridge commuter discount and how do I qualify?
- How do I make a one-time payment for a Golden Gate Bridge toll?
- What are express lanes? What are their benefits?
- How does the express lane toll system work?
- How much does it cost to use an express lane?
- Are there any express lanes open now in the Bay Area?
- How do cars enter and exit the express lanes?
- What are the hours of operation for the express lanes?
- How do you use an express lane as a solo driver?
- How do carpools use express lanes?
- How do vanpools use express lanes?
- How do eligible clean air vehicles use express lanes?
- How do motorcycles use express lanes?
- What if I'm not from the Bay Area? How can I use the Bay Area express lanes?
- Do I own the FasTrak toll tag?
- Is there a security deposit required for my toll tag(s)?
- Can I switch my toll tag from vehicle to vehicle?
- What do I do if my toll tag is not working?
- What do I do if my FasTrak toll tag is lost, stolen, damaged or defective?
- How can I return my toll tag?
- How do I replace a toll tag that is no longer working or exchange it for a different type of toll tag?
- Where can I find a retail store that sells FasTrak toll tags?
- Can I use my retail toll tag immediately after leaving the store?
- How long do I have to sign up for a new account or to add the retail toll tag to my existing account?
- I thought FasTrak was a free service. What am I paying for when I purchase a toll tag from a retail store?
- When I purchased my toll tag from a retail store, there was a promotion advertised for free tolls. How do I get my free tolls?
- Can I purchase more than one toll tag from a retail store, but only open one new FasTrak account?
- How do I return a toll tag that I purchased from a retail store?
- I accidentally threw away/lost/misplaced my Velcro® strips, which had the validation code printed on them. Can I still register my retail toll tag without the validation code?
- What is a FasTrak Flex toll tag?
- I already have a FasTrak toll tag. Do I also need a FasTrak Flex toll tag?
- What are the switch positions on a FasTrak Flex and FasTrak CAV toll tag for?
- How much does it cost to get a FasTrak Flex toll tag?
- How can I get a FasTrak Flex toll tag?
- Where else can I use my FasTrak Flex toll tag?
- Do I Need A FasTrak Flex Toll Tag To Use The SR-237 And I-680 Sunol Express Lanes As A Carpool?
- Do I need a FasTrak Flex toll tag to get the discount on toll bridges?
- What are my responsibilities as a FasTrak user?
- How can I track my FasTrak account activity?
- How can I update the information on my FasTrak account?
- How is the prepaid balance in my account replenished?
- When is my replenishment threshold and replenishment amount adjusted?
- What happens if my FasTrak account has a negative balance?
- Why is providing the Customer Service Center my license plate number(s) important?
- How do I change my primary payment method from credit card to cash or check?
- How can I replenish my account with cash?
- Will my FasTrak account remain active if I am an infrequent or seasonal user?
- Can I use FasTrak anonymously?
- How can I close my account?
- How can I access my FasTrak account information?
- What if I forgot my username or password?
- What do I do if I forgot my PIN?
- What are Pass24®, eToll®, TollPass®, and PlatePass®?
- How do these tolling programs work?
- If I have a FasTrak account, can I use my toll tag in a rental car that is under one of these rental car tolling programs?
- What if I did not sign up for a Pass24®, eToll®, TollPass® or PlatePass® program and accidentally drive my rental car through a FasTrak lane?
- What is a FasTrak CAV toll tag?
- I have a qualifying clean air vehicle with proper clean air decals. How do I exchange my FasTrak toll tag for a FasTrak CAV toll tag?
- I have a hybrid vehicle with the YELLOW clean air stickers. Can I drive in the designated HOV/carpool-only lane even if I am driving by myself?
- I have a qualifying clean air vehicle with proper clean air decals. Can I drive in the designated HOV/carpool-only lane even if I am driving by myself?
- I am in a qualifying clean air vehicle and have the required number of occupants to qualify as a carpool vehicle. Do I still have to pay tolls when driving across a toll bridge?
- I have a FasTrak CAV toll tag but my clean air vehicle decals have expired. What do I do?
- What is an externally mounted (or exterior) toll tag?
- What are the advantages of using FasTrak for my business?
- Is there any charge to open a commercial FasTrak account?
- Can I be billed monthly?
- Do I need to be bonded for FasTrak?
- Do my drivers still need to stop in the toll lanes?
- Are there specific lanes my drivers must use?
- Do I need to have a toll tag for each vehicle in my fleet?
- What are the penalties and late fees for a Notice of Toll Evasion?
- How do I pay my violation penalty?
- I am not a FasTrak account holder and I used the FasTrak toll lane without paying the toll. Will I receive a violation notice?
- I have a FasTrak toll tag, but I still received a violation notice in the mail. Why did this happen?
- I qualify as a carpool on the I-580, I-680 Contra Costa or SR-237 express lanes. Why did I receive a violation notice for my carpool trip?
- I received a letter from a collections agency (Professional Account Management, LLC) regarding outstanding violations. I have a dispute or question about it. Who can I contact?
- How is toll collection in express lanes enforced?
- What happens if I use an express lane as a solo driver and without a FasTrak toll tag?
- How much is the violation penalty for using an express lane without a valid FasTrak toll tag?
- What happens if a FasTrak Flex or FasTrak CAV toll tag is switched to position 2 or position 3+, but there is only one person in the vehicle?
- I received a notice in the mail or found my name on the list of unclaimed properties. How do I receive my funds before they are transferred to the Bay Area Toll Authority?
- Is there a time limit to file a claim?
- Where do I find the claim form?
- How do I file a claim?
- How do I file a claim for a deceased owner?
- Can a claim be filed jointly with another owner?
- What documentation is required to show proof of a name change?
- I still have the original, uncashed refund check from the Bay Area Toll Authority, but the bank will not honor it because it is over a year old. How can I get my money back?
- Can you electronically deposit my funds into my current bank account?
- Is there a way to file my claim electronically instead of by mailing in a paper claim form?
- I submitted my claim form. Where's my refund check?
- What should drivers do?
- How will tolls be collected?
- Will these tolls be subject to violation penalties?
- How long will cash collection be suspended?
- Where can I get a FasTrak tag?
FasTrak Basics
Toll Bridges
Express Lanes
Toll Tags
Toll Tag Basics
Toll Tags From A Retail Store
Using Your FasTrak Flex Toll Tag
Web Account Information
Account Basics
Account Access
Special Vehicles
Rental Vehicles
Clean Air Vehicles
- I have a hybrid vehicle with the YELLOW clean air stickers. Can I drive in the designated HOV/carpool-only lane even if I am driving by myself?
- I have a qualifying clean air vehicle with proper clean air decals. Can I drive in the designated HOV/carpool-only lane even if I am driving by myself?
- I am in a qualifying clean air vehicle and have the required number of occupants to qualify as a carpool vehicle. Do I still have to pay tolls when driving across a toll bridge?
- See all "Clean Air Vehicles" FAQs